frequently asked questions

Each grade is of the same high quality. The grade that best suits your style/interior is the best grade for you. Boards without knots are suited best for contemporary or formal rooms, whilst boards with knots are best suited for informal or relaxed room settings.

An engineered board is comprised of a solid hardwood top layer of 6 or 4 mm, and a base of cross layered birch plywood. We press the top layer and base together under high pressure, which delivers a completely stable hardwood floor.

It is also important to recognise that engineered hardwood is a much more sustainable approach to flooring. Regardless of which floor you have, a wood floor is only as good as its wear layer. Once the tongue is exposed, a floor officially needs to be removed. Engineered construction allows us to utilize highly prized slow-growth trees where it counts most at the wear layer above the tongue, and use fast-growth trees for the substrate

No. we can mill both, and would say that engineered is better due to it’s superior performance. Both will have the same look and feel once installed, same lifespan and solid feel underfoot. Engineered planks however offer much greater stability that a solid board. Solid boards tend to contract and show gaps in winter when indoor heating is on. Your engineered board will not.

It makes sense for a hardwood floor to be engineered when a space is not perfectly climate controlled all year round. In our experience – we have come across very few such spaces.

Kitchens are one of the most common rooms to install our wood flooring given the versatile styling, durability, enhanced comfort and natural warmth which wood exudes when compared to other floor covering options.

There are two important considerations when you are installing wood floors in a kitchen – the quality of the wood and the quality of the finish you use. A higher quality wood is going to be more durable and resilient, which is important in a busy kitchen. The quality of the finish will allow for easy clean and touch up over the years.

We would always advise the kitchen. The wood floor should be one of the last items to be installed, to prevent other tradesmen coming and damaging your new boards. Similarly with kitchens- when installing can damage your floor. If you do decide kitchen first- ensure that you speak with the kitchen company about taking appropriate care with your wood floor.

Yes we have been placing our wood floors over ufh successfully for many years. Wood is a natural conductor of heat so will naturally hold heat for longer than other material such as stone or tile. In addition it delivers a pleasant feel underfoot, particularly when walked on bare foot. See further information on operating ufh in our technical documents

In almost all cases- we would advise gluing over floating. Glue gives a superior solid feel underfoot. Floating, whilst better for budget, tend to give more ‘bounce’ underfoot. The only occasion where a floating installation may be suited is in small room sizes. But in most cases, in particular UFh or where there is going to be heavy objects placed on your wood floor, such as kitchen islands– a glued installation is required.

This depends on so many variables within the building itself, for example- how porous the screed is, the temperature and humidity within the home and if there is a good airflow in the room. As a general rule, please allow one day per mm of screed for the first 50mm and greater drying time for thickness above 50mm. typically it can take 1-2.4 day per mm.

If under time constraint there are liquid dpm, which allows you to install the wood floors almost straight away.

As a guide for plank please allow up to 10% and for parquet 15%. Your installer/builder will make this final recommendation on this, as the % allowance can also depend on their expertise.

No as a manufacturer – we do not offer an installation service. We can provide names of installation teams- any questions regard pricing of fitting / guarantee’s you would obtain directly from them. if you have your own fitter/builder installing your wood floors, we can liaise with them on any questions that they may have. Please ensure that you the person installing your wood floor is suitably qualified. Discuss with them prior to the installation how you would like your wood floor installed and which boards to keep to the rooms focal point. Once a board is fitted by your installer it is deemed accepted and cannot be changed at a later date.

Yes – the wood goes through a natural oxidising process with sunlight as is the case with all woods, regardless where sourced. In most cases the change is quite subtle, and stabilises after the first 3-6 months.

Woods with colour pigment finish, has the least change, as the pigment in the oils prevent the uv rays completely meeting the wood.

As a rule of thumb, darker finishes will tone down whilst paler floors will tone up. Heat treated boards will have a little more reaction compared to other woods.

The wider the planks the fewer the seams there are in the wood floor, providing a more noticeably cleaner and more spacious appearance. The wider boards also allows more of the distinctive grain to be seen in each board. This creates a beautiful design aesthetic. Narrow boards create too many seams, making the interior feel very busy and makes you lose that luxury feel that you instinctively get with a wide plank floor.

The boards truly are one of the few products which can be considered a lifetime product. The boards will last 80+ years and will in all probability last as long as the building.

No the complete process is absolutely simple. Provided you use the correct care products, your floor will look great all year round, and will get better with age

A floor of course as a walked on surface does take more abuse than most surfaces. So with our wood floors, you just broom, soap once or twice per month, and rub in some maintenance oil in the heavy wear/walk areas a few times a year. Simple. Further information will be found in our technical page.

No. our boards arrive perfectly seasoned and dried. The high quality construction means superb stability- so once your space has  reached normal living conditions and the subfloor is dry – our wood floors can be installed straight away.

Each of our wood floors are made to order, 90% of the floors which we produce are made and shipped within 4-6 weeks. However on occasion we can ask for longer.